Haldenwang, 5 October 2017. More transparency, smooth processes and significant time-savings are key advantages which the MAHA Group will increasingly be offering to customers and prospects. The “digital car dealership” with its KIC-ONLINE SUITE portal solution significantly improves the efficiency of auto repair shops, independently from the DMS or brand loyalty used. This, in turn, boosts customer satisfaction, and ultimately has a positive economic impact through lean process design and time savings.
The entire process – from scheduling and fleet management through workshop planning and digital check-in – is automatically mapped with KIC-ONLINE. Interfaces to other technologies and systems ensure on-site time-savings and smooth processes in real-time, meaning that all steps – including customer communication – seamlessly transition in the workshop process, and are centrally mapped for the first time. “All in all, we can say that the overarching internet portal combines a large number of applications in service centres and workshops, because all areas are already integrated here,” says Jörg Gudat. Check-in, service and workshop planning are seamlessly interwoven, and can be adapted with full flexibility. In addition, interfaces are in place to many DMS, CRM and time-recording systems. A key advantage is that no complex installation is required, but only an internet connection and browser. At the same time, training is highly manageable with average training times of only 60 minutes for the core functions, highlighting the intuitive operation.
To ensure that the portal always remains up-to-date, it will be continuously developed in cooperation with its users, and adapted to new technologies and developments. The specialised company area with its interdisciplinary team makes it a particularly strong partner in relation to the design, programming and further development of individual software solutions, and a pioneer in this sector thanks to its extensive experience. Apart from the design of graphic user interfaces, the provision of suitable server architecture adds the finishing touch to the competences. The company’s portfolio has already been recognised with prizes, such as the “Innovation Award 2014” for IT & Management at the Automechanika.
“We are excited to integrate innovative know-how into the company group by way of the asset deal. This enables us to offer our customers a comprehensive, practical solution for the digital workshop process in addition to our existing product portfolio,” says Thomas Förg, Managing Director of MAHA. Jörg Gudat, who will remain Managing Director of the subsidiary Gudat Solutions GmbH, is also very optimistic about the joint future under the MAHA umbrella: “I am confident that we are in an even better position to respond to customer requests and requirements together, and that our customers will benefit from our tailored solutions.”