Important Notice: This page (together with the documents referred to in it) tells you the terms and conditions that apply when you access our website Please read these terms and conditions carefully. By using this website you agree to be legally bound by and act in accordance with these terms of use and by all other applicable provisions. If you disagree with these terms of use and/or with any other of the applicable provisions, you are not permitted to, and agree not to, use this website.


1. Scope of Application

1.1. The conditions set forth hereafter are the contractual basis of our business relationships with the purchasers of our products. These conditions become subject matter of the contract upon acceptance of an offer (an order) by us. These General Terms and Conditions also apply to future business with the customer.

1.2. The customer’s own business conditions are not recognised by us except when we have agreed to them in written form. The customer's own conditions of business are also not recognised by us even if, in knowledge of them, we unconditionally execute the delivery without again expressly contradicting these.

1.3. Individual agreements made with the customer on a case-by-case basis shall, in any case, take precedence over these General Terms and Conditions. The content of such agreements shall be governed by a written contract or written confirmation by the seller.


2. Conclusion of a Contract, Orders via Internet

2.1. Our offers are without engagement. We are only bound to our offers if they have been expressly designated as binding. Otherwise, they are considered to be an invitation to make an offer. In such cases, the bringing about of a contract requires our written order confirmation.

2.2. Customers we have provided with registered online access to our “MAHA Online Shop” ordering system (the “ Shop”) are also offered the opportunity to order online.

2.2.1. The presentation of items in the Shop does not represent a legally binding offer on our part, but rather an invitation to customers to present a binding offer. In the Shop, customers have the opportunity to place items in a so-called shopping basket. Before completing the order process, customers have a second opportunity to check the shopping basket for accuracy and avoid input errors. Customers make an offer by clicking on the "Continue" button in the “Order” process step.

2.2.2. After entering the order in the Shop, customers receive an automatic email (order confirmation) documenting their submitted offer (order). This email confirms that we have received the order and does not constitute a contract. A valid contract between the customer and us only comes into effect when we accept the customer's offer in text form via a separate order confirmation. There is no obligation to accept the customer's offer.

2.2.3. Before starting the order process in the Shop, customers have the opportunity to choose from the following languages: English, German.

2.2.4. Customers can view these General Terms and Conditions on our website and in the Shop. Furthermore, they can print or save these General Terms and Conditions as a document by using the designated internet browser function.

2.2.5. Individual order processes are saved and made visible to customers in the Shop for a period of at least 24 months after ordering. Moreover, we retain all relevant documents in accordance with the legal duties to retain records.

2.3. Assignment of the customer’s rights arising from the contract requires the seller’s written consent.


3. Quality, Order Confirmation

3.1. Properties of the goods which the customer can expect, based on our public statements in particular in our advertising or labelling of the goods, or which fall under trade usages, shall only be deemed to be covered by the contractual qualities if they are expressly set forth in an offer or an order confirmation. Guarantees are only binding for us if they are set down in an offer, an order confirmation or otherwise in writing and our obligations under the guarantee are also set down in detail in the same.

3.2. Our written order confirmation is the authoritative document defining the scope of the delivery.

3.3. Verbal supplementary agreements and assurances from our employees or representatives require our written confirmation to be legally binding.


4. Conditions of Payment

4.1. Our prices are understood to be net prices plus the respective legal value added tax FCA (Incoterms, valid in the latest version published by the ICC – International Chamber of Commerce) ex works or warehouse. Costs for packing and, if applicable, installation, are added on at the respective price which is valid at the time of the work. In the event that the statutory VAT rate should be assessed differently by the financial authority responsible for us than shown in the relevant invoice, we or the ordering party, as the case may be, shall, to that extent, have the right to a corresponding equalisation claim as regards VAT. Any potential claims associated with this shall not, irrespective of any other statutory regulations, become time-barred until six months after the end of the year in which the relevant tax rate became definitive for us, i.e. can no longer be contested by us. In such cases, we are under obligation to issue the ordering party a corrected invoice in the line with the Value Added Tax Act.

4.2. The customer shall be obligated to provide the seller with the supporting documents required for proof of VAT-free deliveries or to assist the seller in this respect (confirmation of receipt, import documents or equivalent records).

4.3. Unless expressly agreed otherwise in writing, our prices – including prices for ancillary services – shall be due for payment immediately on delivery or acceptance and invoicing. Unless expressly permitted otherwise in writing, payments shall be made directly to us without any deductions. Payments to third parties shall only have a debt-discharging effect if they have been authorised by us in writing to collect debts.

4.4. The seller is entitled to demand an appropriate advance payment. The seller is not obligated to fulfil the order before receiving the advance payment. Agreed completion dates shall be postponed by the time that elapses until the advance payment is received. However, if the seller receives orders from customers who live or work abroad, or has justified reasons to suspect that the customer will fail to make payment, the seller shall be entitled at any time – even in the context of an ongoing business relationship – to only make a delivery either in whole or in part against advance payment. The seller declares a corresponding retention of title at the latest when the order is confirmed. Delivery shall only take place once payment has been received in full.

4.5. Payment instructions, bills of exchange and cheques shall only be accepted as conditional payment and against reimbursement of expenses.

4.6. The seller can demand suitable collateral (e.g. an appropriate down payment, a bank guarantee, confirmation of financing, a leasing contract) for the purchase price on or after conclusion of the contract.

4.7. If the provision of collateral is delayed by more than ten days after the request is made, the deadlines for the seller’s performance obligations shall be extended accordingly by the duration of the delay.

4.8. The customer is considered in default with payment if he receives a reminder after the due date or does not pay at a determined calendar date or a determinable date. The date on which we receive payment shall be decisive. This does not affect the statutory provision whereby the customer is considered in default with payment at the latest 30 days after due date and receipt of the invoice or an equivalent payment demand.

4.9. If the customer defaults on payment, without prejudice to our other or further rights, we shall be entitled to demand interest at a rate of 3.5% p.a. above the base interest rate applicable at the time.
a. If the base interest rate is negative, a base interest rate of 0% shall be assumed for the calculation.
b. The base rate is the EURIBOR reference rate.

4.10. If instalment payments have been approved in writing, all outstanding sums fall due as soon as the customer is partially or completely in default with the payment on an instalment for over a month or for the third time.

4.11. Offsetting or application of the right of retention due to counter claims by the customer which are disputed by us and not res judicata is excluded. The application of the right of retention is also excluded as far as the counter claims of the customer are not based on the same contractual relationship.


5. Delivery and Passing of the Risk

5.1. The place of performance of our performance obligations is our place of business and/or the supply warehouse of which the customer is informed of in the order confirmation. Transport costs of the goods are to be paid by the customer. Such costs include taxes and customs duties in connection with the transport of the goods.

5.2. The passing of the risk to the customer takes place, at the latest, at the time of delivery to the transport company or any other transport person. If the customer has not specifically stipulated a transport company, we have the right to choose a suitable transport company.

5.3. Given delivery periods are considered to be only approximate agreed upon time guidelines except when they have been expressly stated as binding in our order confirmation. Every delivery period is extended by the length of the interruption of our work operation caused by impediments due to measures in connection with labour disputes in our company or those of our sub-suppliers, in particular strikes and legal lock-outs as well as the occurrence of unforeseen events which do not fall under our responsibilities. The fore standing circumstances do not fall under our responsibility only because they emerge during an already existing default. The customer will be informed of the beginning and ending of these kinds of impediments as soon as possible.

5.4. If delivery periods have not been designated expressly as binding, we come into default with delivery at the earliest six weeks after expiration of the delivery period by means of a written demand issued by the customer.

5.5. Partial deliveries are permissible as long as they are economically acceptable for the customer.

5.6. We reserve the right to change the outside appearance and the equipment or technical details of our machinery as far as these changes are reasonable for the customer or only unessential deviations are concerned.

5.7. If control by corresponding software forms part of the scope of delivery and performance, ownership in the control shall pass to the customer at the same time as ownership in the other system components. All rights in the software remain with us, in particular the copyright usage and exploitation rights as far as they have not been expressly granted to the customer in these General Terms and Conditions or by other agreements. The customer shall only be granted the limited right to use the software in accordance with the purpose and scope of the contract based on a specially concluded software license agreement.

5.8. If the customer does not pick up the goods to be collected on an agreed delivery date, they shall be in default of acceptance. In this case, the customer shall be invoiced for the cost of picking and re-storage, depending on how many metres the goods take up in storage, but at least EUR 180.00. Furthermore, for each further agreed delivery date that is not met for reasons attributable to the customer, the costs for picking and re-storage shall be invoiced depending on how many metres the goods take up in storage, but at least EUR €180.00. If the customer does not collect the goods within one week of being notified that they are ready for delivery, we shall, once again, notify them in writing that they are in default of acceptance. At the same time, we shall offer the customer the opportunity to collect the goods from one of our warehouses within four weeks. If the goods are not collected within this period, we shall invoice the customer for storage costs amounting to EUR €8.90 per square metre stored (not stacked) and per week commenced from this period elapsing. We reserve the right to prove lesser or greater damage. If, after repeated reminders, the customer has not collected the goods, we shall be responsible for selecting a suitable forwarding agent. The pricing for such a delivery by a forwarding agent depends on the loading metres and the recipient’s post code area.


6. Claims in Case of Defects

6.1. The customer is obligated to report transport damage without delay; the delivering company must note this on the proof of delivery. Hidden transport damage and other visible defects must be reported in writing within one week of the goods being delivered at the latest, while defects that are not obvious must be reported within one week of discovery at the latest. These deadlines are preclusion periods.

6.2. If there is a defect in the stated delivery, we are entitled at our choice to either rectify the defect or provide a replacement delivery (subsequent performance).

6.3. If subsequent performance is not successful, the customer is entitled, at his choice, to either withdraw from the contract or to demand an appropriate reduction of the purchase price.

6.4. The limitation period for claims for defects is 12 months, starting from such time that risk is transferred. Should the manufacturer have made further guarantee promises on a case-by-case basis, the guarantee period shall include the statutory warranty period. The limitation period shall also apply to claims for compensation for consequential damages caused by a defect, unless claims are asserted based on tort or fraudulent intent.

6.5. If MAHA has agreed to an extended guarantee policy, we shall only accept guarantee or product liability claims if a correctly completed quality certificate is presented. This must be sent to the manufacturer within two weeks of commissioning.

6.6. Replaced parts become our property and are to be handed over to us.

6.7. No liability is accepted for defects, as long as they are not attributable to our negligence, caused by unsuitable or improper handling and/or defective installation or commissioning by the customer or by third parties not instructed or authorised by us (also in reference to intervention in the software), natural wear and tear, false or careless treatment, unsuitable equipment, replacement materials, faulty construction, creation of chemical, electromechanical or electrical influences. Also excluded from claims for defects are changes to the goods or unskilled repairs to the goods which are attributable to the customer or third parties authorised by the customer to do so.

6.8. The subsequent performance is effected without recognition of a legal obligation and does not cause the limitation period to start anew. This also applies when spare parts have been installed in the course of rectification of a defect.

6.9. Further reaching claims for defects of the customer are excluded without prejudice to any restricted claims for damages according to Section 7.

6.10. If an inspection of the claimed defects shows that no claim for defects exists, the customer is obliged to bear the costs brought about by the inspection.

6.11. A limitation period of 6 months shall apply to used goods, spare parts and exchange goods. In addition, any liability for defects is excluded, insofar as we are not guilty of fraudulent conduct.


7. Limitation on Liability (Liability Exclusion and Limitation)

7.1. We are not liable for damage caused by slight negligence except in the case of a breach of a material contractual obligation or a cardinal obligation in a manner endangering the purpose of the contract or in the case we have assumed of a guarantee.

7.2. In the following cases our liability is limited to the foreseeable damages typical of the contract:

a. in the case of slightly negligent breach of material contractual obligations or cardinal obligations in a manner endangering the purpose of the contract;

b. in the case of grossly negligent breach by a vicarious agent (not an officer or executive staff); or

c. if we assume a guarantee as long as we, as seller, have not expressly given, to the customer as buyer, a guarantee for the quality of the goods.

7.3. In the cases described in Section 7.2 our liability is limited up to the triple amount of the price of the respectively affected good, at the most EUR €200.000,00, or in case of mere pecuniary loss to twice the amount of the order value, at the most EUR €150.000,00.

7.4. The limitation period for claims for damages in the cases described in Section 7.2 is two years from the point of time in which the customer has obtained knowledge of the damage, and/or without taking this knowledge into consideration three years from the damaging event. The limitation period for claims due to defects of the goods is as set forth in Section 6.4.

7.5. Sections 7.1 to 7.4 also apply, when the goods are only specified in kind.

7.6  Nothing in this legal notice shall exclude or limit our liability for:

a. death or personal injury caused by our negligence; or

b. fraud or fraudulent misrepresentation; or

c. any liability which cannot be excluded or limited under applicable law.

7.7. The foregoing liability limitations also apply in the case of damage claims by the customer against our employees or agents.


8. Reservation of Title

8.1. We retain title in the goods until the purchase price has been completely paid as well as all other claims due arising from the ongoing business connections with the customer at the time of the contract conclusion.

8.2. We authorise the customer to, in the ordinary course of business, dispose of the goods. He, however, already assigns to us all claims equal to the final invoice amount (including Value Added Tax), accruing to him for the resale against his buyer or a third party, regardless of whether the delivery object is resold without or after re-working. The customer remains entitled to collect such claim even after the assignment. Our right to collect such claim ourselves, remains unaffected thereby. We, however, commit ourselves not to collect the debt as long as the customer is meeting his payment obligations from the collected proceeds, the financial status of the customer does not deteriorate substantially, the customer is not in default with payment and in particular the customer has not filed an application to commence insolvency proceedings or is unable to pay his debts. If such is the case or there is some other important reason, we can demand that the customer make the assigned claims and their debtors known to us, provide all information needed for collection, hand over all corresponding documents and notify the debtors (third parties) of the assignment. This preliminary assignment includes the acquired claim as well as the securities provided and possible debt surrogates. Other disposals of the goods are not permitted and give rise to damages.

8.3. If the customer is in default with payment, we are entitled, after unsuccessfully setting a one-week grace period, to take back the reserved goods. This measure does not constitute a withdrawal from the contract, so that our claims remain unaffected. The right to withdraw from the contract remains unaffected and can only be effected by express declaration.

8.4. If the customer is in default with the payment for the reserved goods, we can withdraw from the contract, without having to grant the customer another grace period for payment.

8.5. The customer is obliged to draw attention to our rights in case of seizure by third parties and to notify us without undue delay. As far as the third party is not in a position to reimburse us for the court and out-of-court costs of a law suit the customer is liable for costs accruing to us.

8.6. The customer is obliged to treat the delivery item with care, in particular to sufficiently insure these at value when new at his cost, against damage caused by fire, water and theft. If maintenance and inspection work is necessary, the customer must conduct these on time at his cost.


9. Installation and Repair Conditions

9.1. As far as we are to conduct installation and repair work based on an order confirmation, the following rules apply in addition:

9.2. The commencement of our work is dependent upon the customer having fulfilled all preliminaries as set forth in the order confirmation completely and properly. This applies in particular to earth, foundation, construction and scaffolding work including the laying of in- and outlines needed for installation or repair work according to the combination foundation plans provided by us with the order confirmation or within an appropriate time period before the start of the work.

9.3. The transport and unloading of installation parts is not normally a part of our standard delivery and the customer is therefore responsible for carrying out the same at his expense. This also applies to the unpacking of the objects needed for installation.

9.4. During the duration of the installation, the customer is responsible for providing us with dry, heated and lockable rooms and any power supply which may be needed for installation or repair work.

9.5. Exchanged parts become our property. A credit for the remaining value of the exchanged part is only possible if expressly agreed in writing.

9.6. Invoicing is done on the basis of the time worked and material used as long as no other agreement has been made with the customer. We are allowed to charge the valid daily rate for work, travel and waiting time applicable on the day of the execution of the services. The customer also has to bear the additional costs named in the order confirmation such as daily allowance, overnight stays and driving expenses.

9.7. Insofar as assembly or repair work is to be carried out on a computer system, the customer is obligated to back up all data that could be impaired by this work on separate data carriers prior to commencement of performance of this work. Insofar as no other information is provided to the contrary, the seller shall assume that the customer has carried out the data backup under their own responsibility. We shall not make any further requests or checks. If the backup has not yet been performed when we notify the customer of our performance date, the customer shall be obligated to inform us immediately and to perform the backup. The backup shall be implicitly deemed to have been carried out as soon as we commence performance of our work.

9.8. The customer shall declare acceptance of the installation or repair work. Acceptance shall be deemed effected if the customer does not accept installation or repair within a two week period following a respective demand from us. If we do not set such period, installation or repair work requiring acceptance is considered accepted three weeks after completion of the work.

9.9. The customer is required to report obvious defects in the installation or repair work within a preclusion period of two weeks. Hidden defects in the installation or repair work must be reported within two weeks after their discovery; this period is no preclusion period and does not affect the statutory limitation periods for claims for defects.

9.10. Claims for defects are initially limited to subsequent performance (rectification of defects or replacement delivery). As long as we provide subsequent performance, the customer has no right to withdraw from the contract dealing with installation or repair work or to demand a reasonable price reduction, except where subsequent performance has finally failed.


10. Deterioration of Customer’s Assets, Contract Termination

10.1. If the customer becomes unable to pay his debts after contract conclusion, if an application is filed to open insolvency proceedings regarding customer's assets or if conditions arise after contract conclusion which essentially influence the creditworthiness of the customer, we can refuse our delivery until the consideration is performed or the customer has provided security for it. The same applies, if the supporting facts for the material deterioration of the customer's assets become known only after contract conclusion without fault, even if they already existed before contract conclusion.

10.2. If the customer does not perform the consideration within an adequate time period and does not provide security for it within an adequate time period, we are entitled to withdraw from the contract or to claim damages. If we choose to claim damages, we shall be entitled to charge flat-rate damages of 3.5% p.a. of the order value (including VAT) above the base interest rate applicable at the time. The right of proof of a lower or higher damage is reserved.

a. If the base interest rate is negative, a base interest rate of 0% shall be assumed for the calculation.

b. The base rate is the EURIBOR reference rate.


11. Order Change or Cancellation

If the customer cancels or changes an order accepted by us or desires to change a confirmed delivery date, and we accept this cancellation or change, we can demand a lump sum expenditure reimbursement of 10 % of the value of the order. A cancellation or order change less than 7 weeks before the designated delivery date is generally excluded.


12. Export Control Clause

12.1. The deliveries and services (performance of the contract) are subject to the proviso that there are no obstacles to performance due to national or international regulations set down in foreign trade law, particularly export control regulations, as well as embargoes or other restrictions.

12.2. The customer undertakes, to the extent necessary, to carry out export control checks, to immediately provide on request all information and documents concerning the final recipient, final destination and intended use of the contractual items delivered by the seller, any export control restrictions applicable in this respect, and the information required for the export/transfer/import.

12.3. Delays resulting from export inspections or approval procedures shall invalidate deadlines and delivery times. If a required permit is not granted for reasons that are not attributable to the seller, the contract shall be deemed not to have been concluded with regard to the parts concerned. Claims for damages shall be excluded to this extent and due to the aforementioned failure to meet the deadline.

12.4. If the seller passes on the deliveries (hardware and/or software and/or technology, as well as associated documentation, irrespective of the manner in which they are made available) or the work and services provided by the seller (including any kind of technical support) to third parties, the customer shall comply with the applicable regulations set down in national and international (re-)export control law. In any case, the (re-)export control regulations of Ireland and the European Union must be observed when passing deliveries on to third parties.

12.5. The customer shall indemnify the seller in full against all claims asserted by authorities or other third parties against the seller due to the customer’s failure to comply with the aforementioned export control obligations, and shall undertake to compensate the seller for all damages and expenses incurred in this regard.


13. Data Protection

13.1. To enable the conclusion of a contract or other industry-related services, MAHA Ireland collects, processes and uses interested individuals’ master data (first name and surname, postal address, email address, phone number, etc.), the IP address and other personal data that the interested individual has provided MAHA with.

13.2. MAHA collects, processes and uses the personal data for the purpose of enabling the interested individual to view the desired MAHA services on the website. The legal basis for data collection is therefore Art. 6 (1) (b) and (f) of the GDPR.

13.3. Further information on our Data Protection policy and inn particular our Privacy Statement is accessible here: 


14. Miscellaneous

14.1. This Agreement shall be governed by and construed in accordance with the laws of Ireland, and the parties hereby submit to the exclusive jurisdiction of the Irish Courts. This is without prejudice to Article 6(2) of Rome 1 which allows you to have the benefit of protection of the mandatory consumer law provisions in your country of residence.

Nothing in these Terms & Conditions affects your statutory rights under law.

14.2. Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.

14.3. When individual provisions are invalid, the invalidity shall be limited to such provision. The parties are obligated to replace the invalid provision with one that comes closest, in a valid manner, to the economic meaning and purpose of the invalid provision; the same applies to eventual gaps in the contract.

14.4 The failure by us to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

14.5 If a dispute arises between us we recommend that you attempt to resolve it with us informally using the email address provided on our website.

14.6 We reserve the right to modify or withdraw, temporarily or permanently, the website or any part thereof without notice to you and we confirm that we shall not be liable to you or any third party whether in contract or in tort for any modification to or withdrawal of the website. We further reserve the right to change the website conditions from time to time, and your continued use of the website, or any part of it, following such change shall be deemed to constitute your acceptance of such change.

14.7 All information, data and materials presented on this website, including but not limited to names, logos, images, photographs, designs, prices, its source HTML code etc., as well as the colour scheme and the layout of the website, are subject to copyright, trade mark rights, database rights and/or other intellectual property rights. In consideration of our agreeing to your use of this website, you acknowledge that the ownership in any intellectual property rights in this website belongs to us or our Licensors. Accordingly, no part of this website may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising this website meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content. We reserve our right to take such action as we consider necessary, including issuing legal proceedings without further notice in relation to any unauthorised use of this website.


Last updated: 10 January 2022